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Support/Success MCP Pack (2025) — Intercom, Zendesk, ServiceNow: Resolve Faster with One Endpoint

• By RouterMCP Team

Bring conversations, tickets, and incidents together with MCP to cut time-to-resolution and improve CSAT.

Queue view connecting chat, tickets, and incidents via MCP.

Support/Success MCP Pack (2025) — Intercom, Zendesk, ServiceNow: Resolve Faster with One Endpoint

TL;DR: Escalate from chat to ticket to incident in one flow; attach runbooks automatically.

Servers

  • Intercom MCP (remote). https://www.anthropic.com/remote-mcp-servers
  • Zendesk MCP (community). https://github.com/rammyblog/mcp-server-zendesk
  • ServiceNow MCP (community). https://github.com/Catalin2400/servicenow-mcp

Runbook

  1. Summarize conversation in Intercom; sentiment + priority.
  2. Open Zendesk ticket with tags; link conversation.
  3. If widespread, open ServiceNow incident and attach the runbook.

Internal links

  • Pack docs: /packs/support-success
  • Related posts: Observability (10), Governance (05)

FAQ Q: How do we prevent spam tickets?
A: Require a confidence threshold + approval for ticket creation.

Schema

Checklist (fast)

  1. Intent. 2) Title/meta. 3) Slug. 4) TL;DR. 5) Runbook. 6) FAQ. 7) Links. 8) Images/alt. 9) Edit. 10) CTA.

CTA

  • Use the template: examples/packs/support-success.mcp.json and the “escalation ladder” policy + runbook templates.